Privacy Policy

1. Introduction

FOHbot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered restaurant assistant service, including our website, mobile applications, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Restaurant Information: Business name, address, hours of operation, menu items, policies, and other details you provide to configure your FOHbot assistant.
• Payment Information: Billing address and payment method details processed through our secure payment processor (Stripe).
• Communications: Information you provide when you contact us for support or feedback.

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken.
• Chat Data: Conversations between guests and your FOHbot assistant, including questions asked and responses provided.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Analytics Data: Aggregated statistics about guest interactions, popular questions, and usage patterns.

2.3 Information from Third Parties

We may receive information about you from third parties, including authentication providers when you sign in using OAuth, and payment processors regarding transaction status.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Power your AI assistant with accurate, up-to-date information about your restaurant
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Generate analytics and insights about guest interactions
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, and analytics.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Chat data and analytics are retained for up to 24 months unless you request earlier deletion.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: